Terms & Conditions

By placing your order you are agreeing to the terms and conditions set out below.

Please read through the following carefully before placing your order.

PAYMENT
We must receive payments in full before items are dispatched.

What cards do we accept?
We accept the following credit and debit cards: Mastercard, Maestro, Visa, Visa Delta, American Express and Solo.

credit cartds

CREDIT CARD SECURITY
We use Paypal as our payment mechanism to to assure you that our site is fully secure. This is demonstrated by the gold padlock shown on the screen. When the order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

ORDER CONFIRMATION?
On confirmation of the checkout procedure we will immediately contact your bank/card issuer for authorisation to take payment from your account. If the payment is authorised by your bank/card issuer, you will receive an e-mail within a few minutes confirming your order, and payment will be taken shortly afterwards. If for any reason we have a query with your order, we will get in touch as soon as possible to explain the problem. If we are unable to resolve the query for any reason and cannot dispatch your order, a full refund will be issued back to your card.

CHANGING YOUR ORDER
If you haven’t yet received an e-mail from us to let you know that your order has been dispatched, then it may be possible to change it. Please contact us straight away via email.

BACK ORDERS
If an item is out of stock we will contact you via email to advise you of when this item can be expected. Please note that payment will be taken at the time of the order is submitted in order to allocate the stock to you.

DELIVERY
Please ensure you enter the correct delivery address details at the time of ordering. If you enter the wrong address when ordering, your package may be returned to us (we will let you know straight away). You will then be charged for resending the item(s). Should you enter the wrong address and your order doesn’t arrive either with yourself or with us, we are not obliged to re-send the order at our expense. To reduce the risk of this happening please enter your full and complete postal address. If you make a mistake and enter the wrong details, please contact us straight away via email.

If an order is returned to us as a result of either an incorrect address, refusal to accept the delivery or failure to acknowledge cards left by the delivery/postal service, the customer will be responsible for the costs incurred to re-send the order.

UK Postage
Delivery within the UK is free (you should receive your goods within 7 working day).

Mainland Europe (EU) and the Rest of World
Currently we only ship to addresses within the UK, if your delivery address is outside of the UK please contact us via email

RETURNS POLICY
In accordance with the Direct Selling Regulations, if the goods are unsuitable or faulty when you receive them then please contact us within 7 working days of receiving the goods via email or return them to us within 14 days. Please see returns process below.

If the goods are unsuitable then we must be able to resell the goods so if the packaging has been damaged then we may reclaim the cost of the packaging.

All returned items must be unworn and have tags attached. The items and their condition are your responsibility until we receive these returned products.

You will receive a refund or replacement within 2 weeks of returning the goods.

If goods are uncollected and returned to us we will contact you by email. However, if you do not reply to us within 14 days your order will be returned to stock and no replacements or refunds will be issued. We are unable to process any queries relating to undelivered packages or missing items on orders placed over 30 days.

If customers provide the wrong delivery address we will not be held responsible for lost packages.

Goods are returned to us at cost to the customer. However, we will replace goods free of charge.

Faulty goods
If there is any problem with your order please contact immediately at: returns@wonkyplanet.com

Please include your order number with any item you want to return. It’s also useful to include the date of purchase, your original receipt (if you have it) and a brief description of the damage or defect.

Once we receive your item and explanation, we will resolve the situation quickly.

Return process:

  • Email: returns@wonkyplanet.com,
  • Supply your order number (available from your confirmation email or via ‘your account’ at wonky planet.com)
  • Please briefly explain the reason for returning the product
  • Indicate which products you will be returning and if you would like a replacement or a refund
  • We will then reply ASAP via email to quickly resolve the situation quickly.
  • Post your products back to us at the address below, including your receipt or order number and name and address.

Returns
WonkyPlanet
8 Newcastle Road
Congleton
Cheshire
CW12 4HJ

PRICING & AVAILABILITY
Whilst we try and ensure that all details and prices that appear on wonkyplanet.com are correct. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel your order in writing within 7 days of submitting your order, and you have already paid for the goods, you will receive a full refund.

COPYRIGHT
This website includes material, trademarks, designs, slogans and other contents belonging to wonkyplanet.com and is protected by the relative regulations of Greek, European Community and International Law. Except for specific rights of third parties, all the website’s contents (including trademarks, designs, slogans, texts, graphics, pictures and photographs) are products of wonkyplanet.com and as such are their copyright. This content cannot be, in total or in part, commercialized, copied, reproduced, broadcast in any way, or modified by any user, without written consent of the company. The publication of the above in the mentioned website, may not, under any circumstances and in no way, be considered as a transfer or a concession of the permission or the right to use them.

USERS OBLIGATIONS
The users agree and accept that they will make a legitimate use of wonkyplanet.com. Specifically, they agree that, under no circumstances and in no way, will they proceed to publish any material containing viruses or/and malicious code that could cause irreparable or damage to the functionality of wonkyplanet.com, nor any other action limiting or preventing some other person from using the interaction fields and generally the website wonkyplanet.com.

PRIVACY POLICY
Wonkyplanet.com do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

From time to time we may contact you via email and in completing the order process you are confirming permission for us to do so.

COOKIES
Cookies are used on this site to keep track of the contents of your shopping cart and to allow certain commerce functionality to work appropriately.  They are also used after you have logged on as part of that process. You can turn off cookies within your web browser. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies within this website.

We also use cookies to collect information about how visitors use our site through Google Analytics. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.