In accordance with the Direct Selling Regulations, if the goods are unsuitable or faulty when you receive them then please contact us within 7 working days of receiving the goods via email or return them to us within 14 days. Please see returns process below.
If the goods are unsuitable then we must be able to resell the goods so if the packaging has been damaged then we may reclaim the cost of the packaging.
All returned items must be unworn and have tags attached. The items and their condition are your responsibility until we receive these returned products.
You will receive a refund or replacement within 2 weeks of returning the goods.
If goods are uncollected and returned to us we will contact you by email. However, if you do not reply to us within 14 days your order will be returned to stock and no replacements or refunds will be issued. We are unable to process any queries relating to undelivered packages or missing items on orders placed over 30 days.
If customers provide the wrong delivery address we will not be held responsible for lost packages.
Goods are returned to us at cost to the customer. However, we will replace goods free of charge.
If there is any problem with your order please contact immediately at: firstname.lastname@example.org
Please include your order number with any item you want to return. It’s also useful to include the date of purchase, your original receipt (if you have it) and a brief description of the damage or defect.
Once we receive your item and explanation, we will resolve the situation quickly.
- Email: email@example.com,
- Supply your order number (available from your confirmation email or via ‘your account’ at wonky planet.com)
- Please briefly explain the reason for returning the product
- Indicate which products you will be returning and if you would like a replacement or a refund
- We will then reply ASAP via email to quickly resolve the situation quickly.
- Post your products back to us at the address below, including your receipt or order number and name and address.
8 Newcastle Road